Tech Support Internship: Student-led support for Leyden’s Chromebook initiative [guest post]

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Part 4 of a 5-part series on 1:1 with Chromebooks at Leyden High Schools.  This post was written collaboratively by the four teachers who work with the Tech Support Internship program:  Jason Cartwright, Adam Labriola, Lauren Martire, and Tony Pecucci. More information is available at the East Leyden and West Leyden TSI Websites.

Overview

The Tech Support Internship (TSI) is a year-long course that supports Leyden’s 1:1 technology initiative.  Students in the Tech Support Internship get experience working in a real life tech support environment.

The Tech Support Interns have three main objectives:

  1. To support students’ Chromebooks
  2. To support the faculty and staff with technology needs
  3. To pursue independent learning pathways

When students are not supporting students’ and/or faculty/staff technology needs, students work on a variety of independent pathways.  These pathways allow students to explore and develop skills in a variety of technology subjects including computer programming, networking, app development, web design, etc.  The students also are given the opportunity to become certified in multiple industry recognized certifications.

Pathways and Why Students Chose Them

Certification

Students in this pathway pursue industry certifications.  Students may choose one or more of the following certifications:  Internet and Computing Core Certification (IC3), Microsoft Office Specialist, Google Apps, and/or CompTia A+ Certification.

“I chose certification as my pathway because I wanted to learn more about computers.  There will be many benefits gained from completing this pathway. If I get my A+ certification next semester, I can have more job and internship opportunities in college. I want to get as many certifications as I can this year.” - Karolina Moniuszko

Computer Programming or Networking

Students in this pathway gain hands on experience in computer programming or networking.  For computer programming, students may choose between two programming languages: C++ or JavaScript.

“The reason why I chose programming was because the whole entire concept of it was so cool. Studying programming is like studying a whole new language, it’s hard but when you finally understand you feel a sense of accomplishment. In programming you will learn the fundamentals of where all the current apps and programs you use come from and how they were made, while at the same time interacting with developing codes yourself. Other than that it’s a high demand job in the real world that pays a lot of money.” - Clint De Leon

Communications

Students in this pathway implement new communication technologies for Leyden students and staff.  Students create websites, podcasts, blogs, tutorials, and workshops related to Leyden’s technology initiative.

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