Agreement and trust

Peter Block, author of The
Empowered Manager
, noted that the apparent power of those at the top is much
less than absolute. What leaders can do from the top down depends on the will of
those below. Block recommended that leaders analyze their relationship with each
of their essential people by asking two questions:

  1. How much do I trust them?
  2. How much do I agree with them?

Block then offered this grid to help leaders think about how to build support
for change initiatives:

Block

For each relationship, leaders have to employ different strategies. As the Michigan
Department of Education Office of School Improvement helpfully
summarized
:

  • Allies (high agreement / high trust). Affirm both
    the relationship and your agreement about the school. Discuss shared doubts and
    vulnerabilities and ask for advice and support.
  • Opponents (high trust / low agreement). Affirm the
    relationship, and state your own position on the school issue. Check out your
    perception of THEIR differing position. See if you can find a way to
    problem-solve together.
  • Bedfellows (high agreement / low trust). Affirm
    the agreement on the school issue. Acknowledge that reasons for caution exist,
    then try to be as clear as possible about what you’d want from your bedfellow in
    terms of working together. Ask what she wants from you. See if you can reach
    agreement.
  • Fence-Sitters (low trust / unknown agreement).
    State your position on the school issue and ask where the fence-sitter
    stands. Press gently for an answer if he delays. Ask the fence-sitter to let you
    know what it would take for him to support your position and work with you.
  • Adversaries (low agreement / low trust). State
    your position on the school issue. Check out your understanding of their
    position. Own up to your own contribution to the disagreement. Let the adversary
    know your plans and end the meeting with no demand.

As I think about Block’s categories, several thoughts come to mind related to
enacting a school change initiative:

  • Allies both trust you and agree with you. Check in with them to
    ensure that they’re on board but spend the bulk of your time focusing on other
    groups.
  • Opponents trust you, they just don’t agree with you at this moment.
    This is a group that likely can be persuaded.
  • Bedfellows agree with you but either you don’t trust them or they
    don’t trust you. If the latter, there are some strategies you can employ to
    address that. If the former, you know they’re on board but it’s an uneasy
    relationship. Either way, they’re in agreement so you probably don’t need to
    spend much time on them. Just watch your back.
  • You can probably move some, but not all, of the fence-sitters into
    the bedfellows category by following some of the strategies listed.
    Even so, it’s going to be an uneasy relationship.
  • Maybe you can move some of your adversaries to a different place in
    the grid. Probably not. The best you can do is employ some of the strategies
    listed above and hope for the best. Good luck.

The reason I like Block’s grid so much is that it really emphasizes the
political relationships that exist within organizations. As I discussed earlier
this week, paying attention to the political
aspects of change initiatives
is often vital for their success.

Who are your allies, opponents, adversaries, and bedfellows? Can you share an
example of how this framework applies to a recent change initiative in your
school organization?

4 Responses to “Agreement and trust”

  1. Hi, I work in a mental health agency as a manager and recently a coworker who had been an opponent went to the new boss and reported things about me that were not true. The new boss with out asking my opinion came and confronted me without asking my opinion. I confronted the other person who denied doing but the new boss had stated they did do it. Hence, trust has dropped to nothing, and agreement has always been at nothing, hence I think I have an advesary now.

  2. The July Carnival of Trust

    Scott McLeod applies a great two-by-two matrix concept from Peter Block. The model is for analyzing leaders’ relationships with their essential people. For each relationship, how much do you trust them, and how much do you agree with them? Not all 2x…

  3. The July Carnival of Trust

    Scott McLeod applies a great two-by-two matrix concept from Peter Block. The model is for analyzing leaders’ relationships with their essential people. For each relationship, how much do you trust them, and how much do you agree with them? Not all 2x…

Trackbacks/Pingbacks

  1. Trusted Advisor » The July Carnival of Trust - December 17, 2010

    […] Agreement and Trust […]

Leave a Reply